Frequently Asked Questions
Everything you need to know about lighting up your space with Monster Illuminessence.
How do I control my Monster Illuminessence smart lights?
You can control your devices via the Monster Smart app, available on iOS and Android, or through voice commands using Amazon Alexa, Google Assistant, or Siri Shortcuts.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3 to 7 business days depending on your location.
Do your LED strips require a hub for Wi-Fi connectivity?
No, our smart lighting products connect directly to your home's 2.4GHz Wi-Fi network without the need for an additional bridge or hub.
What is your return policy for home lighting products?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.
Can I cut the LED light strips to fit a specific length?
Yes, most of our LED strips feature designated cut marks. However, once cut, the detached portion will require a separate power source or connector to function.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.